Shipping

At The Puna, we ship orders from our warehouse in California. 

Below you will find our shipping policies and warranty.

Shipping Locations

At this time, we only ship within the United States.

Shipping Rates

We are currently offering free shipping.

Shipping Timeframes

Orders are processed and shipped within 2–4 business days of purchase.

Standard delivery typically takes 5–14 business days, depending on your location. Please note that delivery times may vary due to factors beyond our control, such as carrier delays, stock or weather conditions.

Order Fulfillment

Orders are shipped from our warehouse in California.

Tracking Information

Once your order has been shipped, you will receive an email with tracking details to monitor its progress.

Tracking your order:

To track your order, please enter your tracking number on the following link  Track Your Order 

Shipping Address

Please ensure that your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, you will be responsible for any additional shipping fees to reship the package.

Damaged or Lost Packages

While we take great care to package your order securely, we are not liable for items lost, stolen, or damaged in transit.

If you encounter an issue with your delivery, please contact the shipping carrier directly using the tracking information provided.

Returns and Exchanges

For details about returns, exchanges, and eligibility, please refer to our Returns Policy.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer service team at service@thepuna.com.

By placing an order with The Puna, you agree to the terms outlined in this policy. Thank you for supporting our commitment to sustainable luxury.

 

Sincerely,

 

The Puna