Empowering people through sustainable luxury with fairness and transparency.

Eligibility for Returns

We gladly accept returns of unused and undamaged items within 30 days of delivery. To be eligible, the product must:

• Be in its original condition, unwashed, and free of any signs of use.
• Include all original tags and packaging.
  

Non-Returnable Items

The following items are final sale and cannot be returned:

• Gift cards.
• Discounted or final sale items.
• Custom or personalized orders.

How to Initiate a Return

To start your return, email us at service@thepuna.com with your order number and the reason for the return. Once your return is approved, we will provide instructions on how to ship your item back.

Note: If the return is due to a change of mind rather than a defective product, the customer will be responsible for covering the return shipping costs. For your peace of mind, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the safe receipt of returned items..

If you received an incorrect or damaged product, we will provide you with a prepaid return label, allowing you to return the item at no cost to you.

Refunds (If Applicable)

• Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.
• Approved refunds will be issued to your original payment method within 7 business days.

There are certain situations where only partial refunds are granted (if applicable).

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Please note that shipping fees are non-refundable.

Late or missing refunds (If applicable)

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
  If you’ve done all of this and you still have not received your refund yet, please contact us at service@thepuna.com and we will be pleased to help you.
  

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.

Damaged or Defective Items

We take great pride in the quality of our products. If your item arrives damaged or defective, please contact us at service@thepuna.com within 7 days of delivery. Kindly include your order number, a description of the issue, and photos of the damage. We will arrange a replacement or refund at no additional cost.

International Returns

At this time, we are unable to accept returns for orders shipped outside of the USA.

Contact Us

For questions or assistance, please reach out to us at:

• Email: service@thepuna.com