At The Puna, we ship orders from both the USA and Peru, depending on product availability. Recently, we introduced a new warehouse in Peru, conveniently located next to our manufacturing plant.

Rest assured, we have a dedicated warehouse in the USA to streamline the return process, ensuring it is quick and hassle-free for our customers.

This decision reflects our commitment to sustainability and reducing our environmental footprint. By shipping directly from Peru to your doorstep, we minimize the number of transportation stops required, significantly reducing CO2 emissions. This streamlined process not only ensures faster delivery but also aligns with our mission to create a more sustainable and conscious luxury experience for our customers.

Thank you for supporting eco-friendly practices with The Puna.

Below you will find our shipping policies and warranty.

Shipping Locations

At this time, we only ship within the United States.

Shipping Rates

A flat shipping fee of $15 will be applied to all orders under $500.

Enjoy free shipping on orders of $500 or more.

Shipping Timeframes

Orders are processed and shipped within 2–4 business days of purchase.

Standard delivery typically takes 5–10 business days, depending on your location. Please note that delivery times may vary due to factors beyond our control, such as carrier delays or weather conditions.

Order Fulfillment

Orders are shipped from our facilities in Peru or the USA, depending on product availability.

Products shipped from Peru are carefully packaged to ensure they arrive in perfect condition while maintaining our commitment to sustainable practices.

Tracking Information

Once your order has been shipped, you will receive an email with tracking details to monitor its progress.

Shipping Address

Please ensure that your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, you will be responsible for any additional shipping fees to reship the package.

Damaged or Lost Packages

While we take great care to package your order securely, we are not liable for items lost, stolen, or damaged in transit.

If you encounter an issue with your delivery, please contact the shipping carrier directly using the tracking information provided.

Returns and Exchanges

For details about returns, exchanges, and eligibility, please refer to our [Returns Policy](insert link to Returns Policy).

Customs and Duties

For products shipped from Peru, all customs duties and import taxes are included in the purchase price. You will not be required to pay additional fees upon delivery.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer service team at service@thepuna.com.

By placing an order with The Puna, you agree to the terms outlined in this policy. Thank you for supporting our commitment to sustainable luxury.